Package Includes:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
| Positive (100%) | 5 Stars (22) |
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4 Stars (2) |
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Real customer reviews |
|---|---|
Customer  |
21 Jul 2018 07:23 Seller recommend, responsible! IN THE process of delivering a problem, but it was decided quickly and efficiently, put the gift, the messages posted quickly, with the likes of pleasure to deal with! Hat is also satisfied, as the photo, Pompon beautiful. |
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V***e |
20 Jul 2018 11:44 Pompom not natural Fur. Cap, nothing can be worn. Thank you for the gift! Nice! |
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T***a |
14 Jul 2018 05:11 :) thanks for gift and |
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D***v |
7 Jul 2018 01:00 hat beautiful, pompon very fluffy. description all-match. москву came in 4 days. buy this hat the second store. |
Customer  |
4 Jul 2018 06:05 thank you very much, fast shipping well packed, excellent quality, probably more order other colors, very satisfied. |
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A***a |
3 Jul 2018 02:28 came cap week. good quality. |
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E***a |
14 Jun 2018 00:53 Классная шапочка. Просила продавца прислать с серым попмпоном черную, такую и прислал. Помпон весьма приличный, не чернобурка конечно, но за счет длины меха смотрится огромным. Мне понравилась и шапка и продавец. Отправили быстро, пришла тоже быстро. |
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O***a |
29 May 2018 07:54 хорошее |
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E***a |
8 May 2018 00:48 excellent, second заказываю have. keeps good head pellets one-caveat. mo to delivery month |
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E***k |
23 Apr 2018 08:35 hat is very good! quality is good! fluffy бубон! satisfied all. light more order! |
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O***a |
20 Apr 2018 08:29 super cap, i this 2nd заказывала. fur is natural. cashmere composed |
O***V  |
18 Apr 2018 07:57 quality is good, very soft, double, winter good. no smell. pompon very fluffy, button, keeps firmly. recommend! worth the money |
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O***a |
18 Apr 2018 07:42 cap good!!! fur is natural |
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V***v |
16 Apr 2018 04:21 оплатила 29. 03. sent 30.03 received 12. 04. caps 2 pcs sister yourself and заказывала excellent quality, little лезут pompons photo добавлю later. very satisfied buying. thanks |
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K***a |
15 Apr 2018 08:12 мегабыстрая shipping, just 6 days!!! luxury cap! looks expensive, бубон natural fluffy, big! order so we 2000р stands. cool soft, comfortable, head чешется not it! дочке more order! |
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M***a |
13 Apr 2018 09:20 incredibly soft cap. смдит велеколепно. warm. moscow instantly come from order!!! doubts all who... do not take even. enthusiastic. |
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T***a |
13 Apr 2018 05:06 thank you! excellent cap. quality super! baby is very like! pom poms very fluffy, especially in gray hat! подарочек :) thanks so much for |
P***u  |
12 Apr 2018 07:14 This is the 4th time that I ordered from the same store. Highly recommended. |
Customer  |
12 Apr 2018 04:19 cap color, quality is good. second is, заказываю i. not like бубон, much smaller, the first time. it сняла star. fast shipping |
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M***a |
11 Apr 2018 20:45 very good cap. thank you |
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A***a |
11 Apr 2018 06:15 cap soft good |
U***a  |
10 Apr 2018 09:00 very, very perfect product. Ponpon is so full and gorgeous, packaging fine and fast delivery. really recommend this store. It is the second time I order goods in it. Good choice. |
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A***a |
10 Apr 2018 08:32 good hat. second have take, two отходила black in winter. |
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O***a |
9 Apr 2018 05:30 all is well. recommend store |
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